Services 4.0 Through Intelligent Management and Monitoring
Connectivity is impossible without the key software in the background enabling the machines to communicate with each other and providing users with all the relevant data required to control and regulate their processes. As food production is characterized by strict monitoring and verification obligations, all relevant data must be available at the push of a button. In addition, digitization enables new, time-saving solutions in the maintenance sector as well.
Using Bizerba‘s BRAIN2 industry software and RetailControl retail software, processes can be monitored and analyzed through every step. Based on factors including performance, quality and availability, BRAIN2 analyzes the effectiveness of the entire facility, resulting in transparency. Furthermore, the entire device pool can be monitored and maintained using the RetailControl management software, enabling installations and updates to be controlled in a centralized and automated manner.
Meat is a valuable good, and less waste results in lower cost. Furthermore, the United Nations are planning to fight food waste in the industrial environment, aiming at a 50-percent reduction of food waste by 2030. Using Bizerba‘s Food Waste Tracking, production personnel can already be sensitized to treat food sustainably. Using the tracked food, employees can identify the amount of unplanned food waste.
Using the intelligent management and monitoring solutions together with real-time data, Bizerba can provide customers with new digital services including predictive maintenance. Any machine downtimes will create domino effects in the supply chain. Therefore, Remote Support, i. e. remote maintenance and service is the approach of choice for quick troubleshooting.
As another starting point for reducing downtimes, Augmented Services is available as a remote maintenance concept via the view of production workers. Using their smartphones or smart glasses, Bizerba service technicians can see exactly what the employees of the customer see, enabling them to give precise instructions how to fix a technical problem without being on site. Using practicable AR applications, Bizerba is already able to reduce the response times for customers, significantly improving machine availability for retailers and manufacturers. In areas including product development, maintenance and customer support, Augmented Services enable significant considerable efficiency improvements and cost reductions.