Omnichannel consulting for smooth ordering processes

The omnichannel approach in the fresh food area picked up speed with the pandemic restrictions at the latest. Numerous ordering channels such as in person at the fresh food counter, by phone or online via Click&Collect must be brought together. Customers are increasingly spoiled and expect smooth ordering processes and user-friendly procedures at every touchpoint. We advise you on how to optimally integrate all channels in your existing processes as well as on the procedures at the fresh food counter and in the preparation room. Our retail specialists present efficient solutions for digitizing and networking all end points such as scales, slicers, tablets, interfaces and peripheral systems.

Smooth ordering processes at the fresh food counter


For smooth ordering processes at the fresh food counter it is first necessary to determine: What information is needed when, where and in which quality?
This knowledge is the basis for efficient weight-based processing from an order to the invoice - including ordering of items. With smooth ordering processes, you can even give your customers a freshness guarantee as time windows for preparing deliveries or pickups can be exactly scheduled.

 

Best Practice from internationally successful projects


Rely on Bizerba consulting and on the proven industry know-how of our retail specialists. Their comprehensive best-practice experience from numerous international customer projects will help you reach your goals. If you operate an international branch network, we will be happy to provide you with support across countries, including training, service and our dense global partner network. We advise you along the entire value chain and show you current trends such as digitization and Retail 4.0, IT security and sustainability. Benefit from our experts' cross-industry 360° view which also considers upstream and downstream processes.

 

Transparency of costs and planning reliability


Your Bizerba consultants help you minimize risks, create cost transparency and achieve planning security for your investments. We provide manufacturer-neutral advice and can develop a holistic, individual implementation solution, if desired. Learn about contemporary approaches and solutions which can increase your efficiency, profitability and revenue.

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