Remote support contract

The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.

Being able to access your devices remotely we can offer immediate assistance without the need for on-site assignments. We offer fast response times as there is no travel time. Thanks to remote access there is minimal effort for you and you benefit from a high level of availability of your devices and systems. Technical safety is thus provided at all times due to the certified access options. Access takes place via encrypted connections and is clearly defined. This guarantees uninterrupted transparency.

Highlights

Remote support: Quick help via telephone, remote access and augmented reality to identify the source of errors and rectify faults
Documented transparency - the customer is given a service report upon conclusion of the remote assignment so that he can see what action has been taken.
Customer-specific prequalification for necessary on-site visits

Options

Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
Runtime between 12 and 60 months

Product images and technical information could deviate and may not be available in your country.

Performance

Maximum availability:
- Quick help & repair via remote support
- Efficient on-site visit by means of individual prequalification

Cost control

Transparent costs which can be planned due to the contract model

Downloads

Data Sheet (PDF; 289 kB)
Brochure (PDF; 515 kB)
Brochure Service (PDF; 4 MB)

Do you need more information or would you like to request a quote?

We look forward to your request.

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I hereby agree that Bizerba SE & Co. KG is allowed to use, in particular store and transfer to the extent as mentioned below, all contact information details (in particular name, company name, address, e-mail address) for communication in connection therewith until I exercise my right of withdrawal.

We take the protection of your personal data very seriously. This also includes the storage and processing as well as the transfer of personal data. Please, also see our data privacy statement. Any other use of your personal data, requests or other information or the transfer to third parties other than mentioned in this policy will only be made with your prior consent. Personal data will only be disclosed for the purpose of forwarding inquiries to relevant places and areas of our affiliated companies or sales partners of the Bizerba SE & Co. KG, as part of order data processing to service providers, by virtue of statutory provisions or within the framework of authorities entitled to receive information as required by law.