Remote support contract
The Remote support contract offers fast and affordable troubleshooting via remote access and telephone
The hotline which you can call in the event of an error ensures continual availability and provides you with a central contact person you can report problems to - a personal service independent of location. Call-back times are determined and guaranteed individually for each customer. With the Remote support contract you have an individual service package tailored to your needs. If an on-site assignment turns out to be necessary, the relevant data will already be known thanks to the customer-specific pre-check.
The Remote support contract is paid for on an annual basis.
- Documented transparency - the customer is given a service report upon conclusion of the remote assignment so that he can see what action has been taken
- Specific third party devices can also be included in the contract
Product images and technical information could deviate and may not be available in your country.
Do you need more information or would you like to request a quote?
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