Remote support contract
The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.
- Remote support: Quick help via telephone, remote access and augmented reality to identify the source of errors and rectify faults
- Documented transparency - the customer is given a service report upon conclusion of the remote assignment so that he can see what action has been taken.
- Customer-specific prequalification for necessary on-site visits
- Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
- Runtime between 12 and 60 months
Product images and technical information could deviate and may not be available in your country.
- Maximum availability:
- Quick help & repair via remote support
- Efficient on-site visit by means of individual prequalification
- Transparent costs which can be planned due to the contract model
Do you need more information or would you like to request a quote?
We look forward to your request.