Repair service contract

The Repair service contract – a compact service contract for the Bizerba hardware making it highly available at costs which can be planned

If your device shuts down – you are on the safe side with the Repair service contract. Stand-by services during our business hours are included, meaning that repairs can be done quickly. Production downtime can be reduced thanks to quick assistance provided by our remote support service – without technician lead time and travel time. Benefit further from what this saves you in terms of time.


Another advantage you can expect from a Repair service contract is the use of Bizerba spare parts. The use of high-quality and tested original Bizerba spare parts increases the life span and working life of the devices, providing more reliable availability and greater economic viability. The desire for a simple payment method, predictable costs, cost control and transparency is provided with this type of contract – as internal costs and time are saved if you take advantage of the repairs contract.


  • By using original Bizerba spare parts you meet the warranty claim for devices and systems
  • The provision of rental devices, included in the scope of services, quickly bridges any downtime. Standstill periods and sales losses are reduced to a minimum
  • Our in-house established information management makes sure our service technicians are always informed and up to date on all the hygiene and security regulations

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Remote Support

  • Use of technical hotline
  • Quick online support without on-premise assignment
  • Checking of error messages for hardware and software as well as identification of possible error causes

Repair Services

  • Repair of defect devices
  • Set-up time
  • Working time
  • Travel expenses
  • Other expenses
  • Original Bizerba spare parts included (with the exception of wear and tear parts)
  • Supply of rental devices in case of repair works (in as far as they are available)
  • Wear and tear parts included
  • Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times. And the reaction time that you define to ensure quick and competent maintenance guarantees and ensures for shorter production downtime
  • Runtime between 12 and 60 months
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