Remote support

More and more malfunctions can be resolved most efficiently via remote support: Faster, in a sustainable and a more cost-effective way. Because each trip not made not only saves time and money, but also CO2 emissions. Benefit from up to 24/7 availability of our trained remote specialists team. Service has never been more efficient and sustainable. You may contact us directly:

 

Remote support request

 

Should remote service not be possible once, our service department can efficiently plan a service visit since a previous remote support already provides important information such as about any spare parts needed. You can also benefit from remote support permanently and at predictable costs: With our Remote support contract you also enjoy preferential treatment. For more information, please go to the product page .

 

Our services

 

The Bizerba Remote Support has a matching tool for any situation: Telephone hotline, device activation, augmented services as well as device monitoring and device management.

Troubleshooting through telephone support and remote connection

Your quick help for error identification

 

Our telephone support is the classical initial contact in case of a malfunction. Our specialists in the Remote Support Center can assess the problem and, at best, even fix it already.

 

By means of remote maintenance by connecting to your systems, the remote specialist checks settings and configurations to find and fix any errors.

Augmented Services: Our Bizerba remote service specialists accompany your operators on site through the troubleshooting process.

As if a technician would be on site

 

With our free AR app you can use Bizerba Augmented Services on most mobile devices fitted with a camera such as smartphones, tablets, etc. As if our specialist would be on site, seeing the same as your employee live in production giving him step by step troubleshooting instructions. For more information on Bizerba Augmented Services, please refer to our Augmented Services flyer .

Preventive device monitoring in the Remote Support Center.

Always an eye on the equipment

 

Our Remote device monitoring and device management works via the safe Bizerba Cloud. Our remote specialists always have an eye on your equipment and data. This not only creates increased transparency for inventory and investment optimization. It also creates the prerequisite for condition-based maintenance. Maintenance requirements and risks are identified preventively and malfunctions prevented before they happen.

Your benefits

 

  • First-class service at predictable, affordable costs
  • Fast potential troubleshooting
  • Always access to technical expertise and latest support technologies
  • Preferential treatment for contract customers

 

For more information on our Remote Support, please see our Remote Support flyer .

Contact us

 

You want to learn more about the Bizerba Remote Support or make a direct inquiry? Contact us.

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