Field Service Technician - Retail Systems

Reference code 19642
Location
Remote, USA
Company
Bizerba USA Inc.
Type of employment
New Hire
Fuctional area
Service
Apply now

Transform Your Skills into Solutions; Join Us as a Field Service Technician and Shape Your Career!

As a Field Service Technician in our Retail division, you will provide service for scheduled jobs, emergency repairs, and installations on equipment such as scales, slicers, oven and wrapping station products, and packaging machines. Most of which you would find in your local grocery stores and delis. You will be the face of Bizerba in your region and must be customer-focused, self-motivated, and possess good analytical skills. We’re offering this excellent opportunity to attend a 6-week, paid training program beginning July 10, 2025, in Richmond, VA to support designated territories:

 

  • Ohio 
  • Virginia
  • Florida 

Your tasks

  • Perform on-site repairs, installations, and preventative maintenance on customer equipment

  • Provide remote troubleshooting support as needed

  • Communicate effectively with customers, addressing concerns and explaining service work clearly

  • Set up, configure, and troubleshoot both wired and wireless network-connected devices

  • Travel to customer sites; flexible scheduling including rotational weekend and holiday on-call availability (typically home nightly)

  • Lift and handle equipment weighing between 60–80 lbs; work in various environmental conditions

  • Maintain personal inventory of service parts, ensuring stock is accurate and in sellable condition

  • Complete annual inventory counts with less than 5% variance

  • Accurately record service activity in ADP and SIS systems

  • Close work order tickets in a timely manner with detailed documentation

  • Submit expense reports promptly and accurately

  • Ensure proper care and upkeep of assigned company vehicle and tools

  • Maintain all company-issued equipment including tools, laptop, phone, etc.

 

Your profile

  • Associate degree from a technical school or equivalent experience

  • Strong mechanical aptitude and problem-solving skills

  • Experience with processor-controlled or PC-based equipment installation and repair

  • Proficient in diagnosing and troubleshooting technical issues

  • Familiar with TCP/IP networks and system communication protocols

  • Detail-oriented, organized, and customer-service-focused

  • Valid driver’s license with a clean driving record

  • Ability to pass a criminal background check and pre-employment drug screening

Your advantages at Bizerba

At Bizerba it is important to us that your work-life balance is not neglected. That's why we offer you flexible working hours so that you can organize your private life according to your individual needs.

 

Paid time off (PTO) is available as a company benefit to all full-time employees. PTO

can be used for any time off that an employee needs throughout the year including.

leisure, personal, sick, etc.
 

The Company also provides 8 paid holidays each year for all Full Time Employees.

Full time, regular employees who have completed “two months of continuous service” are

eligible to participate in Bizerba 401(k) plan. Bizerba matches 100% up to 3% of your contribution and will give you an extra 0.5% for

contributing at least 4%.

United Healthcare is our insurance provider. We offer 3 tiers of Medical benefits, Dental HMO and PPO, and Vision benefits.

Bizerba provides Short-Term and Long-Term Disability to all eligible employees. These benefits are provided by Bizerba at no cost to you. The EAP is a confidential service, free of charge to you and your family and designed to help with personal, job and family concerns. Five face to face counseling sessions are available through the EAP for personal difficulties such as: Stress, Anxiety, Depression; Life Transitions; Divorce/Separation; Grief & Loss; etc.

About Bizerba

Although Bizerba did not invent the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions.Today we operate in 120 countries with approximately 4.500 employees.

Any questions?
Your HR team
E career.us@bizerba.com
Back to overview