Cost control contracts

Full service contract

The Bizerba Full service contract offers all-round protection for your investments and allows flexible contract design.

Do you want to focus entirely on your core business – without having to worry about maintaining your equipment? The Bizerba Full Service Contract offers you comprehensive all-round protection for your investments.

Our service team takes care of the complete maintenance of your systems – reliable, predictable, and with guaranteed premium response times. Thanks to flexible contract design, you receive a service package tailored precisely to your requirements.

Your benefits:

  • Premium response time

  • Maximum equipment availability

  • Higher productivity

  • Cost planning reliability

  • Individual service solutions from a single source

Whether maintenance, repair, or proactive support: with the Full Service Contract you secure an efficient solution for the long-term preservation of your equipment’s value – professional, customized, and predictable.

Highlights

Regular checkup

  • Inspection based on a detailed, device-specific checklist at regular intervals 
  • Weight check 
  • Safety inspection 
  • Travel expenses 
  • Testing of electrical safety 


Repairs 

  • Repair of defective devices 
  • Set-up time 
  • Working time
  • Travel expenses 
  • Expenses for meals 
  • Original Bizerba spare parts included (except wear and tear parts) 
  • Supply of rental devices in case of repair works (in as far as they are available) 


Remote support 

  • Use of the Bizerba hotline with technical support contacts 
  • Checking of error messages for hardware as well as identification of possible error causes 
  • Fast remote assistance without on-site assignment
  • Support for DIY troubleshooting due to Augmented Services
  • Help for questions concerning application and device functions 


Asset management

  •  Regular survey of devices at customer site, e.g. for inventory purposes


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