Performance contracts

Repair service contract

The Repair service contract for your Bizerba hardware making it highly available at costs which can be planned.

If your device shuts down you are on the safe side with the Repair service contract. Stand-by services during our business hours are included, meaning that repairs can be done quickly.
Production downtime can be reduced thanks to quick assistance provided by our remote support service - without technician lead time and travel time. Additionally benefit from time savings.

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Checkup contract
The Checkup contract includes regular technical monitoring of systems and devices by the Bizerba Service.
Remote support contract
The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.

Highlights


Our Service at a glance

Remote support 

  • Use of the Bizerba hotline with technical support contacts
  • Checking of error messages for hardware as well as identification of possible error causes
  • Fast remote assistance without on-site assignment
  • Support for DIY troubleshooting due to Augmented Services
  • Help for questions concerning application and device functions


Repairs

  • Repair of defective devices 
  • Set-up time 
  • Working time
  • Travel expenses
  • Expenses for meals
  • Original Bizerba spare parts included (except wear and tear parts)


Your benefit

  • Transparent costs which can be planned due to the contract model
  • High availability: Quick help & repair via remote support
  • Genuine Bizerba spare parts for an increased service life and functional life

Product images and technical information may differ and may not be available in your country.

Details & Options

  • Wear and tear parts excluded
  • Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
  • Runtime between 12 and 60 months
For take away

Downloads

You can find operating instructions, software updates, licenses, service requests for your personal device in the Bizerba customer portal.
Datasheet(275 KB)
Flyer Original Bizerba Spareparts(263 KB)
Brochure Service Contracts EN(1 MB)
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