Given the heightened competition at national and international level, high quality plays a decisive role. As our production relies on suppliers of finished parts to a great extent, the quality of our suppliers is an integral component of Bizerba product quality. We therefore expect timely delivery with high-quality, defect-free and environmentally compatible products at competitive prices.
The flawless state and reliability of all supplied parts, materials and services as well as demonstrable process and quality capability play a significant role in enabling Bizerba to achieve its ambitious targets with regard to quality.
Our principle is: avoid errors right from the start, rather than correcting them later. We thus pay attention to effectively avoiding the emergence of errors through partnership-based cooperations early as the production development phase. This is achieved through superior process capability and continuous improvement of all processes in the supplier chain, because only monitored and effective processes guarantee flawless products.
We have set ourselves the task of working with our suppliers to establish secure and robust processes and to avoid wasting time, materials and other resources. This handbook is not a strict set of rules, but rather outlines our requirements of our suppliers. It is based first and foremost on the industry’s requirements for quality assurance.
1.2 Area of application
The handbook sets out how suppliers and Bizerba should act in order to guarantee the quality of the materials, parts or services supplied. It is based on the series of standards DIN EN 9000ff., conventional industry standards and the relevant environmental protection standards.
This handbook also contains conditions, procedures and processes which supplement the purchasing framework agreements and/or all other contracts (e.g. quality assurance agreements). It applies to all business relationships between Bizerba and its suppliers. In case of discrepancies, the contents of a quality assurance agreement will take precedence over the rules of the purchasing framework agreement and other contracts, provided this does not concern individual agreements.
Bizerba expects that all suppliers implement the procedures and methods outlined and meet all specific requirements in full. Suppliers are jointly responsible for their own products and thus also for the quality of Bizerba products.
1.3 Agreement of objectives
Bizerba basically expects adherence to its zero-defect principle. All suppliers are obliged to anchor this objective in their quality management systems and to align all processes with it. Bizerba will specify particular instructions in individual cases and, where necessary, review the achievement of objectives by means of periodic comparisons of the actual and target situations. Where targets are not being met, measures should be taken by the supplier.