Remote support contract
The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.
Being able to access your devices remotely we can offer immediate assistance without the need for on-site assignments. We offer fast response times as there is no travel time. Thanks to remote access there is minimal effort for you and you benefit from a high level of availability of your devices and systems. Technical safety is thus provided at all times due to the certified access options. Access takes place via encrypted connections and is clearly defined. This guarantees uninterrupted transparency.
Highlights
- Remote support: Quick help via telephone, remote access and augmented reality to identify the source of errors and rectify faults
- Documented transparency - the customer is given a service report upon conclusion of the remote assignment so that he can see what action has been taken.
- Customer-specific prequalification for necessary on-site visits
Options
- Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
- Runtime between 12 and 60 months
Product images and technical information could deviate and may not be available in your country.

Performance
- Maximum availability:
- Quick help & repair via remote support
- Efficient on-site visit by means of individual prequalification

Cost control
- Transparent costs which can be planned due to the contract model
Downloads
- Brochure Service (PDF; 4 MB)
Do you need more information or would you like to request a quote?
We look forward to your request.
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