Case Study

Technology built to last, quality every day – Bizerba at Auchan Cieszyn

From the fresh food counter to self-service bread slicing – Bizerba solutions at Auchan Cieszyn
From the fresh food counter and self-service bread slicing to weighing and labeling products, Bizerba technology helps streamline service and maintain consistently high quality. This is the story of a long-term partnership, reliable equipment and solutions that have evolved alongside the needs of the store and its customers.
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0 years of Auchan in Poland, 20 years of Bizerba Poland, 18 years of slicer operation at Auchan Cieszyn and 160 years of Bizerba worldwide – these figures show how durable and valuable a partnership built on trust and proven technologies can be. The Auchan franchise store in Cieszyn is an example of an exceptionally well-managed and well-stocked location. It stands out for its impressive fresh food counter, broad selection of regional products and Bizerba solutions that have supported the staff's day-to-day work and efficient customer service for many years.
company
Auchan in Poland
Auchan began operating in Poland in 1996, opening its first hypermarket in Piaseczno near Warsaw. Today, after 30 years on the Polish market, the chain operates a variety of retail formats, including hypermarkets, supermarkets and franchise stores, offering customers a wide selection of food and non-food products.

The first Auchan supermarket opened in 2017 in Konstancin-Jeziorna, marking another stage in the brand's development in Poland. Stores in this format offer a broad range of fresh products, including bread baked on site, confectionery, products sold by weight and a wide selection of traditional cold cuts and products from local suppliers. By combining a high-quality assortment, modern solutions and a strong focus on shopping comfort, Auchan has earned the trust of customers throughout Poland for many years.
  • 30 years on the Polish market
  • 69 hypermarkets
  • 70 supermarkets (including 34 franchise stores)
  • 6 Moje Auchan stores
More information
Challenge

Solutions tailored to the pace of the store

Auchan Franchise in Cieszyn stands out for its broad assortment, extensive fresh food counter and large number of customers using the store's different areas. The challenge was to ensure efficient service, consistent product quality and high hygiene standards while maintaining comfortable working conditions for staff.

The store needed durable, intuitive and reliable solutions capable of handling intensive daily use and enabling products to be prepared according to customers' individual preferences.

CSP slicer

Bread sliced exactly the way customers like it

Every day, customers at Auchan Cieszyn slice around 50 loaves of bread using the CSP slicer. They simply place the bread in the slicing chamber and select one of three available slice thicknesses on the intuitive display. The slicer handles different types of bread up to 38 cm long, including soft, hard and round loaves as well as baked goods with added ingredients. It produces even, attractive slices every time. SmarterSlicing functions support hygiene and indicate when cleaning, sharpening or maintenance is required.

CSP slicer – perfectly sliced bread without compromise
  • Intuitive operation via touchscreen – fast and convenient slicing without staff assistance
  • Three slice thickness settings – bread sliced according to the customer's preference
  • Precise slicing of different types of bread – even, attractive slices regardless of the type of bread
  • Smooth slicing process – shorter waiting times for sliced bread and greater shopping convenience
  • Functions supporting hygiene and maintenance – a high level of cleanliness and constant readiness for operation

 

CSP at Auchan Cieszyn in figures
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slices of bread cut over 18 months
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loaves sliced over 18 months
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CSP slicer operating time
CSP slicer

CSP self-service bread slicer

food service

The longest meat counter in the region – freshness, quality and precision

The longest meat counter in the region and a wide selection of local products are among Auchan Cieszyn's greatest strengths. With such an extensive assortment, freshness, precision, and efficient service are essential. The bone saw enables precise portioning of meat, the meat grinder allows it to be minced fresh as needed, and the slicers produce even, attractive slices of cold cuts, cheese and firmer products such as salami. Intuitive equipment operation makes the staff's work easier, while solutions designed for easy cleaning and maintenance help uphold high hygiene standards.

From portioning to slicing – tailored to customer expectations

Each product can be prepared according to the customer's individual order. The bone saw produces attractive, consistent portions of fresh or frozen meat, including bone-in products. Minced meat is prepared fresh as needed, giving customers confidence in its freshness. Slicers enable cold cuts and cheese to be sliced quickly to the selected thickness. Efficient equipment shortens service times, while hygienic design makes it easier to keep the counter area clean.

multimedia scales

Precise weighing in the confectionery and fish departments

Bizerba Q1 800 expert scale

In the confectionery area, every product is weighed and labeled precisely. Using the intuitive display, the employee quickly selects the appropriate PLU number and the Bizerba Q1 800 expert scale automatically prepares the printout. This makes the weighing process fast and convenient, while ensuring that the customer receives a product that is correctly labeled and priced. The same model also supports the fish department, providing accurate weighing, clear presentation of information and efficient customer service.

Less downtime, less waste, more space for important product information

Linerless labels are printed from a continuous roll without backing paper, so they generate no additional liner waste. The 80-meter rolls significantly reduce how often they need to be replaced, helping staff work more efficiently and improving service productivity. The label length automatically adapts to the amount of information being printed, making it possible to display all product data clearly, including name, ingredients, allergens, weight, price, batch number and use-by date. There are no unnecessary blank areas and no wasted material. It is a practical solution that streamlines everyday work, reduces material consumption and provides customers with clear and complete information about the products on offer, so they know exactly what they are buying.

For me, the most important thing is that our solutions work reliably every day and make the team's work easier. I am pleased that, through our collaboration with Bizerba, we can introduce innovations that immediately translate into greater convenience and satisfaction for our customers.
Hanna Wilczek Skark
Owner and Chairman of the Management Board
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